Q. Where do you ship?
A. We ship to most domestic destinations plus Hawaii, Alaska and Puerto Rico. We do not ship to personal mailboxes, post office boxes or to international locations.
Q. Can I expedite my shipping?
A. All orders are normally shipped out within 24-48 hours (excluding holidays and weekends). We offer Same Day Shipping on all UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air orders if your order is received by 1:00 p.m. EST. Once your order ships, you will receive an email notification confirming it has shipped along with the details of your order and tracking information.
Q. How can I track my order?
A: Once an order has shipped out, we will send you an email with the tracking number. Just click on the link and it will take you to the shipper’s website.
You can also track your order in your order history. Just log into your account, then click on My Account and then Order History. Click on the ‘Track Order’ button to track your shipment.
Q. Can I ship to more than one location?
A. We can ship to more than one location but separate orders must be placed for each shipping address.
Returns and Exchanges Questions
CUSTOMER SATISFACTION IS IMPORTANT TO US!
All sales are final unless defective or damaged. All returns/exchanges must be requested within 10 days of the purchase date for a refund.
Q. What can be returned?
A. Any item that is defective or damaged can be returned for a refund. Apparel can be exchanged for new size only.
Q. Are shipping charges reimbursed?
A. We will reimburse you for shipping if the item(s) being returned is damaged or defective.
Q: How do I make a return/exchange?
- Download and complete the Returns and Exchanges Form. Be sure to check the Return or Exchange checkbox, include your Name, the
Order Number, the Item(s) you’re returning, and a Reason Code.
- If the item is damaged, defective or if the incorrect item was sent to you please contact us at firstname.lastname@example.org for a pre-paid
shipping label. The label will be emailed to you. Please note, our hours of operation are Monday – Friday, 9am – 5pm EST.
- Place the item(s) you are returning and the completed Returns and Exchanges Form in a shipping box. Seal the box and attach the
shipping label. Be sure to cover any old labels with the new one, or just peel them off. A black marker can also be used to cover any
existing bar codes.
- Ship to:
33 Corporate Drive
Orangeburg, New York 10962
- You may drop off your return at any authorized UPS shipping location. To find the nearest authorized shipping location, please visit www.ups.com.
- If making an exchange your new item(s) will be shipped back out to you as soon as we receive the item(s) you’re exchanging.
Q: When will my card be credited?
A: It may take 4-5 business days for your return to reach our fulfillment center. Once it is received and inspected (usually within 72 hours
of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to
post to your account.